REFERENCE SITES.

EastWest SapphireIMS

EastWest SapphireIMS

East West implemented SapphireIMS Service Desk Module to mange the following IT Processes:

  • Incident Management
  • Request Management
  • Problem Management
  • Change Management

The bank also implemented Sapphire IMS Asset Management Module to handle the following:

  • IT Asset Inventory and Discovery
  • IT Desktop Computer Patch Management
Client: 
EastWest Bank
Completion Date: 
31 May, 2013

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